Data Deletion Instructions

Last updated: February 1, 2026

We respect your right to control your personal data. This page explains how to request deletion of your data from OVIXA Labs services.

Self-Service Deletion

Some OVIXA services may allow you to delete your account and data directly. Availability depends on the specific service:

  1. Log in to your account on the relevant service
  2. Go to Settings or Account Settings
  3. Look for "Delete Account" or "Delete My Data"
  4. Follow the confirmation steps

Email Request

If you cannot access your account or prefer to request deletion via email:

Send an email to [email protected] with:

  • Subject: Data Deletion Request
  • Email address associated with your account
  • Service(s) you want data deleted from (e.g., LinkRoot, LinkDrop)
  • Confirmation that you understand this action is irreversible

What Gets Deleted

When you request data deletion, we aim to delete, where applicable and subject to legal and technical requirements:

  • Your account profile and settings
  • Content you created (links, files, posts, etc.)
  • Usage history and analytics associated with your account
  • Any stored preferences or customizations

What We May Retain

Certain data may be retained for legal or legitimate business purposes:

  • Transaction records: Payment history for accounting and tax compliance
  • Legal holds: Data subject to legal proceedings or investigations
  • Aggregated data: Anonymous, aggregated statistics that cannot identify you
  • Backup retention: Data may persist in backups for a limited period, typically up to 30 days, in accordance with our backup retention policies.

Processing Time

We process deletion requests within 30 days. You will receive a confirmation email once your data has been deleted. If we need additional information to verify your identity, we will contact you.

Third-Party Services

If you signed up using a third-party service (e.g., Google, Facebook), deleting your OVIXA account does not affect your third-party account. You may also want to revoke OVIXA's access in your third-party account settings.

Deletion options, timelines, and data handling practices may vary by service and are subject to the applicable service-specific policies.

Questions?

If you have questions about data deletion or your privacy rights, contact us at [email protected].